- April 2, 2026
- 6:50 AM
Our Frequently Asked Questions
Hello Cookie Co. is a custom cookie business that specialises in creating delicious, personalised cookies tailored to your specifications using our state of the art Eddie Printer. From custom prints to unique shapes, we’re here to bring your sweet ideas to life!
We are a full registered and insured business and council approved.
Our cookies have a shelf life of up to 2- 3 months when heat sealed. To maintain their freshness and flavour, we recommend storing them in a cool, dry place and consuming them within this timeframe. If opened, we recommend storing them in an airtight container for up to 2 weeks. If you want to enjoy the cookies a little later, these can be frozen in their heat-sealed bag for up to 6-12 months. Defrost at room temperature and wait until they are full defrosted before opening the package. This ensures no moisture gets in which could reduce the image quality.
Absolutely! We love bringing your creative ideas to life. You can customise your cookies with different designs, messages, etc. Just let us know what you have in mind when placing your order.
We take great care in selecting high-quality ingredients and using the latest techniques to ensure that every cookie is made with love and attention. Our team is committed to delivering exceptional products that not only look amazing but taste delicious as well.
Yes! At Hello Cookie Co., we believe in supporting our community. If you or someone you know has a special occasion but may not have the means to enjoy custom cookies, we want to hear from you. We assess each request on a case-by-case basis. Please reach out to us HERE to share your story.
Hello Cookie Co. – Custom Printed Cookies Price List
YES 🙂 Here is our current price list. Note that during seasonal and special days and events these can change so check with us if your unsure.
Minimum Order: All custom-printed cookie orders start at a minimum of one dozen (12) cookies.
– Up to 2.5 inches: $45 per dozen
Perfect for mini treats that pack a punch!
– 3 inches to 3.5 inches: $55 per dozen
A delightful size for any occasion!
– 4-inch Cookies: $85 per dozen
Large in charge—ideal for special events!
– Paint Your Own Cookie: $90 per dozen
Unleash your creativity with these interactive treats!
-Additional Cookies: $7.50 each
– Individual Heat-Sealed Bags: Included at NO additional cost
Keep your cookies fresh and fabulous!
– Individual Boxes per Cookie: $1 each (upon request)
Perfect for gifting or special presentations!
– Bulk Orders: All orders of 12 or more cookies come in heat-sealed bags and boxes
at no extra cost!
During special times and events such as Easter. Christmas Valentine’s Day,
Father’s Day & more we release exclusive special edition cookies and packs
that do not require the minimum order of one dozen.
These limited-time offerings are perfect for celebrating the
season with unique designs and flavours!
If you have any further questions, feel free to contact us by email or fill out the form directly below.
Thank you for choosing Hello Cookie Co. – where we bring your sweet ideas to life! 
To place an order, simply visit our website and choose your desired cookie options. You can customise your order and specify any special requests via our contact form or sending us an email. Once you’re happy with your selections, proceed to checkout to complete your purchase.
Yes, all custom cookie orders have a minimum requirement of one dozen (12) cookies. This ensures we can provide the best quality and service for your order. However, during special events we may offer pre made products/boxes. 4. How long will it take to receive my order?
Your satisfaction is our top priority. If you encounter any issues with your order, such as damage during delivery or an error on our part, please reach out to us at hello@hellocookieco.com.au We’ll do our best to address your concerns. 8. Do you offer refunds or exchanges?
Due to the perishable nature of our cookies and the fact that they are custom-made, all sales are final. We do not offer refunds or exchanges. However, if there are any issues with your order, please contact us, and we’ll review your situation.
You can also check our Refunds/Returns page HERE also.
Due to the perishable nature of our products, we do not accept returns, exchanges, or refunds. However, we are dedicated to addressing any quality concerns or issues with your order. Please contact us at hello@hellocookieco.com.au for assistance.
Yes, absolutely! We love working with businesses for corporate gifting, client appreciation, employee events, meetings, and more. We can accommodate large orders and discuss options to suit your needs. Don’t hesitate to get in touch with us directly at email, message us on Tiktok or Instagram, or fill out the form below to discuss details and get a quote.
After you place your order, we will review it before proceeding with production. Typically, you can expect your cookies to be ready for shipping within 3-5 business days, but this may vary based on order volume and complexity. We’ll keep you updated throughout the process!
If you have any further questions, feel free to contact us by email or fill out the form directly below.
Thank you for choosing Hello Cookie Co. – where we bring your sweet ideas to life!