Refunds

Hello Cookie Co. – Refund and Returns Policy Thank you for choosing Hello Cookie Co. We take pride in creating delicious, custom-made cookies tailored to your specifications. Please carefully read our refund and returns policy below. Due to the perishable nature of our cookies and the fact that they are custom-made and printed, all sales are final. We do not offer refunds, exchanges, or returns on any of our products.
We take great care in packaging our cookies to ensure they arrive in perfect condition. However, once the cookies are handed over to a third-party delivery service, we are not responsible for any damage or issues that may occur during transit.

Need help?

For questions related to refunds and returns.

If you encounter any issues with your order, such as damage during delivery or a mistake on our part, please reach out to us at hello@hellocookieco.com.au or click here & we will assess the situation and do our best to address your concerns. We appreciate your understanding and support.

Thank you for choosing Hello Cookie Co. – where we bring your sweet ideas to life!